Privacy Policy for Career Crox – Calling Assistant

1. Introduction

Welcome to Career Crox – Calling Assistant (com.careercrox.callingassistant). We value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our mobile application.

2. Information We Collect

To provide our services, Career Crox – Calling Assistant requests specific permissions and collects the following data:

• Phone Number & Call Logs: We access call logs to determine the duration and status (Connected/Not Connected) of outgoing calls made through the app to sync this data with your Career Crox CRM.
• Phone State: We read the phone state to detect when a call starts and ends, ensuring accurate logging of recruiter performance.
• User-Uploaded Content: When you use the upload features, we collect and store resumes (PDF, Word, Images) and call recordings that you explicitly choose to upload to the CRM.
• Device Information: We collect manufacturer and model details to manage secure device pairing with your CRM session.
• Recruiter Tasks & Notes: We store notes and tasks entered by the user to facilitate recruitment workflow management.

3. How We Use Your Information

• To synchronize calling activity between the mobile app and Career Crox CRM.
• To provide real-time analytics such as Talktime and Average Handle Time (AHT) to recruiters.
• To manage candidate information and recruitment tasks efficiently.
• To ensure the security of the pairing between your mobile device and the CRM platform.

4. Data Sharing and Third Parties

We do not sell your data. Your information is shared exclusively with the Career Crox CRM backend services associated with your professional account on www.careercrox.com. We may disclose data if required by law or to protect our rights.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide you with our services. You can request data deletion by contacting your organization's CRM administrator or our support team.

6. Security

We use industry-standard security measures, including HTTPS encryption and secure token-based pairing, to protect your data during transmission and storage.

7. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data. You can manage many of these aspects directly within the Career Crox CRM platform.